This page was automatically generated as a starting template only. It does not constitute legal advice. Review and update all policies with a qualified professional before accepting orders.
Frequently asked questions
Most orders are processed and shipped within 1–2 business days. Delivery time depends on your destination, local carrier service, and customs processing for cross-border shipments. If an item is on backorder or requires additional verification, we’ll email you with an update before it ships.
Because many items are personal-use products, returns may be limited for hygiene and safety reasons. If something arrives damaged, incorrect, or defective, submit a request as soon as possible and we’ll help make it right. For full eligibility rules and timelines, please review our Refund and Returns Policy.
As soon as your package ships, we’ll email a shipping confirmation with your tracking link. Tracking may take 24–48 hours to start updating once the label is created or the parcel is scanned by the carrier. If you can’t find the email, check your spam folder or contact Support with your order number.
Yes—PleasureVibe ships internationally to many countries. Packaging is designed to be discreet, with no explicit product details on the outside. International orders can be subject to local import rules, duties, and customs delays, which vary by country and are outside our control.
Start by checking your tracking link for the latest carrier scan and delivery notes. If your package shows delivered but you can’t locate it, or if it arrives damaged, contact Support with your order number and any helpful photos. We’ll review the carrier details and work with you on the next steps as quickly as possible.
Still have a question?
If you didn’t find what you need above, send a private support request here. Include your order number (if you have one) so we can help faster.